Writing · Free lesson
TOEFL email: explain the actual problem
A campus office knows there is an error. It still needs to know what that error stops you from doing.
Professor Scott MendozaThe short answer
Instead of only saying “This is inconvenient,” explain the effect: “The registration link shows an error, so I cannot select a workshop.” The first clause identifies the problem; the second tells the reader why it matters.
Name the issue, then its effect.
Use a concrete observation before the consequence. “The link shows an error” is more useful than “Your system is terrible.” Then connect the effect with so or a separate sentence. Keep facts within the prompt. A registration problem does not prove the event is canceled or that staff ignored you.
Compare the examples
The registration link shows an error.
I cannot select a workshop.
The registration link shows an error, so I cannot select a workshop.
An effect explains the difficulty; a request asks for help. You may need both, but “Please fix it” does not explain the effect by itself.
Build the meaning step by step
Observe
link shows an error
Identify the blocked action
cannot select a workshop
Connect without blame
The link shows an error, so I cannot select a workshop.
Try it now
Find the concrete effect
Read all answers and explanations
The link fails during workshop registration. Which sentence explains the effect?
I cannot select the workshop I want to attend.The second names the blocked action. The first is a request; the last invents a cancellation.
Which opening gives an observable problem?
The booking page displays an error after I select a time.The page behavior is observable. The other choices assume attitudes or intentions.
Choose the sentence that connects cause and effect clearly.
The attachment is unreadable, so I cannot find the room number.An unreadable attachment prevents finding the number. Needing the number does not cause the file problem.
Put it into practice
Add the missing consequence
The room-change notice has an attachment you cannot open. The new room number is only in that attachment. Add the supported effect.
I cannot open the attachment in the room-change notice.
See a model answer
As a result, I do not know which room to go to.
A useful next request could ask the office to put the room number in the email body. That is a separate move.
A little more clarity
Common questions
A few useful details before you move on.
Is inconvenient wrong?
No. It can describe the situation, but add the concrete consequence when the reader needs to understand the problem.
This is inconvenient because I cannot complete my registration.
Do I need a long explanation?
Not necessarily. One relevant consequence can be clearer than several emotional sentences. Include additional details only when they help fulfill the prompt.
The deadline is today, so I need another way to register.
Take it into your day
Explain the obstacle, not just your frustration.
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The English Grammar and English Speaking Master Course develops broader grammar, sentence-building, and communication foundations. Clear clauses help you connect problems and consequences. The dedicated exam course is coming soon; the available main course is not a complete exam-preparation program.
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